We currently provide two services:
1. Physical goods
2. Digital Products
Each has a different refund policy.
We will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 21 days from the receipt of original order. Please note, refunds are exclusive of shipping cost. Items cannot be returned or exchanged after 21 days from the receipt of original order. Items must be returned with all tags still attached and must be in their original packaging such as boxes and dust bags.
How to Return or Exchange Your Order:
First you will need to return the original item. Shipping charges incurred from sending the original item back is covered by you.
Once we receive your package, we will process your return within 3 business days. Shipping charges to send an exchange will be covered by us.
Refunds will be made in the form of the original payment where the same credit card used for purchase will be credited with a refund. While we process returns within 3 business days from the day we received the items, card refunds may take up to ten business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
We do also provide training courses in the form of digital products. In some cases these classes can be downloaded, in some cases they can be rented and in other cases, they can only be viewed online.
After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads/Viewing are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within thirty (30) days of your original purchase.